A cybersecurity startup called Cyera is betting that the next big challenge in enterprise data protection will be AI, and it’s raising a big round of funding as […]
Zendesk adds flexible AI agent capabilities with Ultimate acquisition
Zendesk has been trying to transform customer service since it launched in 2007, so it shouldn’t come as a surprise that the company sees the industry being altered […]
A bumpy road for EV manufacturers
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How Sierra is rethinking customer experience in the age of AI
We’ve been hearing about the notion of customer experience forever, the idea that we could improve customer interactions with brands digitally. So far, the results have been mixed […]