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Major ChatGPT outage due to DDoS attack
After a major ChatGPT outage on Wednesday, OpenAI confirmed it was due to a DDoS attack.
A cyberattack is to blame for recent ChatGPT outages.
OpenAI confirmed this Wednesday on its status monitoring site saying, the outages are “due to an abnormal traffic pattern reflective of a DDoS attack.” DDoS stands for “distributed denial-of-service.” The acute issue has been resolve, but the OpenAI’s API and ChatGPT are still experiencing “degraded performance,” and the company is continuing to work on it.
ChatGPT users started noticing issues on Tuesday. ChatGPT Plus subscribers, who had just received the updated version powered by GPT-4 Turbo that integrates DALL-E 3 and internet browsing, started noticing issues with the chatbot failing to generate images and getting error messages. By Wednesday, ChatGPT and the API were fully down for hours. According to OpenAI status page, the issue has been resolved. However, users are still experiencing problems. Down Detector (which shares the same parent company as Mashable) is still showing reports, although much less so than the past few days.
OpenAI CEO Sam Altman initially attributed the outage to an explosion of traffic following its developer conference which unveiled GPT-4 Turbo and other new features. At 1:08 p.m. ET, Altman posted on X, “usage of our new features from devday is far outpacing our expectations.”
However, at 10:49 p.m. ET, OpenAI confirmed a DDoS attack in an incident report update. A DDoS attack is a type of cyberattack that floods a system with requests, which slows or crashes the network.
According to the Cybersecurity and Infrastructure Security Agency (CISA), the impact of a DDoS attack “could be severe and include loss or degradation of critical services, loss of productivity, extensive remediation costs, and acute reputational damage.” In other words it’s costly both financially and in terms of public trust.
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ChatGPT Plus users reporting issues since the DALL-E 3 upgrade
After an upgrade that integrated DALL-E 3 within ChatGPT, users are reporting issues.
ChatGPT users are struggling to generate images since OpenAI announced new updates.
An OpenAI spokesperson said all systems are fully operational, which matches up with its status monitoring site. Yet, reported problems spiked around 2 p.m. ET Tuesday, according to Down Detector (which is also owned by Mashable’s parent company Ziff Davis) and have continued to show high outage reports.
Mashable employees experienced errors in generating images around the same time. Users on the ChatGPT subreddit also reported issues. Several users pointed out that ChatGPT wouldn’t generate images despite the new integration with DALL-E 3.
Despite successfully generating images for Saira Mueller, a freelance editor who works with Mashable, last night, ChatGPT told her this afternoon that it didn’t have the capacity to generate images.
It then backpedaled after Mueller expressed her confusion and said it could, but didn’t actually generate anything. Instead, it mused about what to include in a prompt: “To create an image of a photorealistic landscape on another planet, please provide any specific details you’d like to include, such as the type of terrain, the presence of any celestial bodies in the sky, vegetation, or color scheme preferences.”
When Mueller followed up, it showed an error message.
A Mashable editor ultimately got an error message after ChatGPT failed to generate an image.
Credit: Screenshot: Mashable / OpenAI
Credit: Screenshot: Mashable / OpenAI
At OpenAI’s developer conference on Monday, CEO Sam Altman announced ChatGPT would be doing away with the model selection dropdown, which featured the DALL-E, internet browser, and plugins options. Instead these would all be integrated within the standard interface for ChatGPT Plus users.
Users with the updated integration are the ones experiencing the issues. It’s unconfirmed whether OpenAI has deployed the updates, causing the outages, but given the timeline announced by Altman yesterday, this would match up.
Mashable has reached out to OpenAI for more information and will update this story if it hears back.