One red-hot category in the generative AI space is customer support, which isn’t surprising, really, when you consider the tech’s potential to cut contact center costs while increasing […]
Cognigy lands cash to grow its contact center automation business
Philipp Heltewig, who was CIO at marketing firm Sitecore before it was sold to private equity group EQT in 2016, joined forces with Sascha Poggemann and Benjamin Mayr […]
Retell AI lets companies build ‘voice agents’ to answer phone calls
Call centers are embracing automation. There’s debate as to whether that’s a good thing, but it’s happening — and quite possibly accelerating. According to research firm TechSci Research, […]
Parloa, a conversational AI platform for customer service, raises $66M
Conversational AI platform Parloa has nabbed $66 million in a Series B round of funding, a year after the German startup raised $21 million from a swathe of […]