However, they are backed up by an owner’s experience of her four-year-old, diesel-powered Range Rover Evoque which, after it broke down, was repaired by an official Land Rover dealer using second-hand parts.
The owner, Laura Brannock, who lives in Castle Douglas, says her car first broke down in April. It was eventually inspected in June by the dealer who told her the new replacement parts it required wouldn’t be available until early December.
In August, Brannock, who relies on her Evoque to take her son to regular hospital appointments, contacted Reject My Car, a consumer advocacy service, for its assistance.
Following its intervention, within days the parts became available and were fitted to the car. Brannock then drove it to RMC’s offices near Glasgow so the company could inspect the repair.
Its engineer reported that it had been fitted with a refurbished engine and turbochargers, had very little oil and was displaying 23 fault codes.
“In our experience, the number one complained-of brand is JLR, with its failure to fix, due to lack of parts, the number one cause of customer rejections,” said Ian Ferguson, founder and managing director of RMC.
He has advised Brannock not to drive the car while the firm pursues her case.