Meanwhile, an employee at a JLR dealership has told Autocar that to beat the waiting list for new parts and speed up repairs, the manufacturer has instructed dealers to use second-hand parts.
“JLR has told retailers to source non-genuine parts to get cars fixed and out of their workshops for the last six months,” he said.
“One JLR senior manager even suggested we use second-hand parts if necessary, although this was ridiculed by retailers.”
Autocar contacted the employee to verify his claims but he did not respond.
However, they are backed up by an owner’s experience of her four-year-old, diesel-powered Range Rover Evoque, which, after it broke down, was repaired by an official Land Rover dealer using second-hand parts.
The owner, Laura Brannock, who lives in Castle Douglas, says her car first broke down in April. It was eventually inspected in June by the dealer, who told her the new replacement parts it required wouldn’t be available until early December.
In August, Brannock, who relies on her Evoque to take her son to regular hospital appointments, contacted Reject My Car (RMC), a consumer advocacy service, for its assistance.